Blended Services Training Programme

Just a reminder that the session for  next Wed. June 23rd from 9:30 am – 11:00 am will be a review session.  Bring your questions & we will review any material from the past 3 classes.   We will be inviting the mentors to this session as well.  We will go over material which we feel will be important for the assessment.  Ann Pearce, Debbie Trebych, Kim Pickett, and Helen Creedon will be at this session to answer questions.  In the meantime, we’ve provided a practice trial assessment for you.   The Assessment will look similar to the trial assessment.  Details about the assessment will be made available shortly.  Good luck practicing & if you’ve done your homework you should be fine on July 7th.  As always we’re available for any questions or concerns you may have.

• PDF: Trial Assessment: Circulation/Reserve/ILL
• PDF: Trial Assessment Answers

Believe it or not this is our final session before our review.  This session will cover Standard 3.  Just a reminder there will not be a session on Wed. June 16th.  This will give everyone a chance to catch up, get an extra session in with their mentors & prepare any questions for the review on Wed. June 23rd.  Your trainers for this session on Wed. June 9th will be Ann Pearce, Debbie Trebych & Kim Pickett.   See you at 9:30am in the eWong Room.

Content

• ID Cards
• Fine Payment
• Other Services (My Account/Book Renewal & Request Forms)
• Guest Accounts

Session Materials

• Presentation Slides

• PDF Slides: BST 20: ID Cards, Fine Payment, Other Services & Guest Accounts
• Power Point Slides: BST 20: ID Cards, Fine Payment, Other Services & Guest Accounts

• Homework Questions

• BST 20: ID Cards, Fine Payment, Other Services & Guest Accounts Homework Questions
• BST 20: ID Cards, Fine Payment, Other Services & Guest Accounts Homework Answers

This Wednesday’s session will look at the different blocks which arise on a patron & book record, the Freedom of Information and Protection of Privacy Act and Interlibrary Loans.  Your trainers for this session will be Ann Pearce, Debbie Trebych and Helen Creedon.  We will take some time in the beginning of the session to answer any questions you may have from Session 18.  Once again we’ll be in the Wong e-Classroom from 9:30 am – 11:00 am on Wed. June 2, 2010.

Content

• Patron Blocks & Item Status
• Freedom of Information & Protection of Privacy Act
• Racer/Interlibrary Loan

Session Materials

• Presentation Slides
  • PDF Slides: BST 19: Blocks, FIPPA & Interlibrary Loan
  • Power Point Slides: BST 19: Blocks, FIPPA & Interlibrary Loan

Homework Questions

• BST 19: Blocks, FIPPA & ILL Homework Questions
• BST 19: Blocks, FIPPA & ILL Homework Answers

The next phase of the Blended Services training is now upon us and will begin on Wednesday, May 26th. Your trainers are Ann Pearce (lead), Debbie Trebych, and Kim Pickett.  Please contact us if you have any questions, concerns or comments about the training.  Thanks to Lynn Schneider for the valuable advice and support.

Content

• Expectations
• Circulation
• Reserve
• Self Check Out
  
• Systems Troubleshooting

Session Materials

• Presentation Slides:

ο PDF Slides: BST 18: Circulation
ο Power Point Slides: BST 18: Circulation

Homework

• BST 18 Circulation Homework
• BST 18 Circulation Homework Answers

Sessions to be covered/Trainees

Unit 1: 3 x 2-hour sessions – Sylvia & Ed

• Session 4: Intro to the Library Catalogue
• Session 5: Intro to Finding Articles
• Session 6: Reference Sources

Unit 2: 6 x 2-hour sessions – Sylvia, Mila & Ed

• Session #8: Web
• Session #9: Web II: Academic, Government and Evaluation
• Session #10: Intro to Database Searching
• Session #11: Controlled Vocabulary & Citation Searching
• Session #12: Advanced Searching & Print Indexes
• Session #13: Review

(18 hours total)

Trainers

• Nora
• Andrew
• Susan
• Catherine
• Krista

Preliminary Schedule

Week of April 26

• Session 4: Intro to the Library Catalogue: Sylvia & Ed
  • Trainer: Nora Gaskin
  • Thursday April 29, 2-4 pm
  • Wong e-Classroom
• Session 8: Web: Sylvia, Mila & Ed
  • Trainer: Andrew Colgoni

Week of May 3

• Session 5: Intro to Finding Articles: Sylvia & Ed
  • Trainer: Susan Shepley
• Session 9: Web II: Academic, Government and Evaluation: Sylvia, Mila & Ed
  • Trainer: Krista Godfrey

Week of May 10

• Session 6: Reference Sources: Sylvia & Ed
  • Trainer: Susan Shepley

Week of May 17

• Session 10: Intro to Database Searching: Sylvia, Mila, & Ed
  • Trainer: Andrew Colgoni

Week of May 24

• Session 11: Controlled Vocabulary & Citation Searching: Sylvia, Mila & Ed
  • Trainer: Catherine Baird

Week of May 31

• Session 12: Advanced Searching & Print Indexes: Sylvia, Mila, Debbie & Ed
  • Trainer: Nora Gaskin

Week of June 7

• Session 13: Review: Sylvia, Mila & Ed
  • Trainer: Catherine Baird

Week of June 14, June 21 & June 28

• prep for assessment
• assessment

April 8/10 — Susan Shepley & Nora Gaskin

Puzzlers

• BST 17 Puzzler Questions
• some written answers: coming

April 1/10 — Nora Gaskin & Ines Perkovic

Content

• academic integrity
• citation styles used in the humanities and social sciences

Session Materials

• Presentation slides:
  • 1 slide per page: BST 16 Citation & Academic Integrity
  • 2 slides per page: BST 16 Citation & Academic Integrity 2
  • 3 slides per page: BST 16 Citation & Academic Integrity 3
• Links:
  • video: McMaster Office of Academic Integrity: Academic Integrity
  • Academic Integrity Office @ McMaster
  • OWL @ Purdue. List of Disciplines & Their Citation Styles
  • OWL @ Purdue. Research and Citation Resources – detailed guide to APA, MLA and Chicago styles
  • http://www.apastyle.org/
• Exercises:
  • BST 16 Exercise A Identifying Citations
  • BST 16 Exercise A Identifying Citations Answers
  • BST 16 Exercise B Tracing Citations
  • BST 16 Exercise B Tracing Citations Answers

Homework

• watch these videos
  • McMaster Office of Academic Integrity: Plagiarism
  • McMaster Office of Academic Integrity: Tips to Avoid Plagiarism
  • Info Literacy 11. Plagiarism & Citation Styles
• complete the following tutorials
  • Dalhousie University: You Quote it, You Note it
  • Chris Niemeyer, University of Missouri-St. Louis: Interpreting Citations Tutorial — at the beginning of the tutorial, click “cancel” to do the tutorial anonymously
• complete the following exercises
  • BST 16 Exercise C Formatting Citations |  Exercise C Answers
  • BST 16 Homework | BST 16 Homework Answers

Mar. 25/10 — Nora Gaskin & Andrew Colgoni

Content

• stable links & DOIs
  • what they are; how to find and create them
• database output
  • marking, saving, emailing and exporting records to RefWorks
• brief introduction to RefWorks

Session Materials

• Presentation slides:
  • 1 slide per page: BST 15 Managing Information
  • 2 slides per page: BST 15 Managing Information2
  • 3 slides per page: BST 15 Managing Information3
• Links:
  • Library Linking to e-Resources page

Homework

• BST 15 Managing Information Homework
• BST 15 Managing Information Homework Answers

Mar. 11/10 — Nora Gaskin, Susan Shepley

Content

• definition of the reference transaction/interview
• stages of the reference interview
• open and closed questions
• the reference interview and teaching

Session Materials

• Presentation slides:
  • 1 slide per page: BST 14 Reference Interview 1
  • 2 slides per page: BST 14 Reference Interview 2
  • 3 slides per page: BST 14 Reference Interview 3
• Exercises, handouts and activities:
  • BST 14 Sample Open & Closed Questions
  • BST 14 Open and Closed Questions Dialogue
  • BST 14 Role Play Activity
  • BST 14 Reference Interview Observer Checklist

Homework

• read the article: Ross, Catherine Sheldrick, and Patricia Dewdney. ”Negative Closure.” Reference & User Services Quarterly. 38.2 (Winter 1998): 151(1).
• read the “Teaching Moment” script we didn’t have time to do in class! It illustrates how to incorporate teaching into the reference interview.
  
• go to the Reference Interview web page, read the page, and do the 2 online exercises: Help Mark find a professor and Help Betty with a history assignment. Bear in mind that this page was created at Virginia Commonwealth University (VCU) so some of the answers are specific to its resources, however they are still fun and instructive, especially if you try the wrong answers as well!
• run these 3 role-playing scenarios with your mentor, same set-up as in class: BST 14 Role Playing Homework. Have fun!

Content

• circulation, reserve, ILL/RACER
• mandatory only for non-Access Services people

Participants

• Trainees: Rhonda Moore, Kelly Penfold, Tamara Monster, Lorna Turcotte, Ed Sernie, and possibly Anne Pottier
• Trainers: Lead - Ann Pearce, Debbie Trebych, Kim Pickett and Helen Creedon
• The trainers are working on the modules; more details will be posted later

Schedule

• Session #18: Wednesday May 26 – 9:30-11 am
• Session #19: Wednesday June 2 – 9:30-11 am
• Session #20: Wednesday June 9 – 9:30-11 am
• Session #21: Wednesday June 23 – 9:30-11 am
• Final Assessment: Wednesday July 7 9:30-11 am
• All sessions will be held in the eWong Room