Blended Services Training Programme

The Training Team would like to invite you to a Blended Services feedback meeting on Monday, May 11 (yes, just a few days from now!) to hear your ideas about how the training program went overall (mentoring, shadowing, classes, homework, etc.) We will creating an anonymous online survey, but thought it would be a good idea to get together face-to-face as well.

Ann and Lynn have taken care of covering the desk, so we hope to see you all in the Mills Connections Centre (1st floor) from 2-3 pm on Monday.

• Meeting Notes

As mentioned briefly at the coffee talk, Joan Sweeney Marsh and Karen Nicholson would like to spend a few minutes with each participant in the Blended Services Training Programme to discuss individual progress, needs and concerns.

Thode staff will be meeting on Thursday, April 9.  Ann Philbrook will be assigning time for each of you. Please drop by Joan’s office in Mills at your scheduled time.

Similar sessions will also be arranged for Innis staff soon.
UPDATE:  Innis staff had their meetings on different days during the last two weeks in April.

All Blended Services trainees, trainers, and mentors are invited for coffee on the following date:

Date: Wednesday, April 1, 2009
Time: 2:30 pm to 3:30 pm
Location: Thode Library, Staff Lounge (3rd floor)

This will give us a chance to thank everyone for their participation and to let people share stories from the blended services trenches.

Thode blended services staff are invited to attend a meeting to discuss the blended services training programme.

Date:  Wednesday, November 26, 2006
Time:  10:45 am – 12 noon
Location: Thode Conference Room (307)
Facilitator: Ann Philbrook
Note-taker: Lynn Schneider

Brief notes from meeting:

Date: September 3, 2008
Time: 2:00 pm – 3:00 pm
Location: Thode Conference Room (307)
Present: Ann, Dorothy, Eva, Hope, Ines, Jill, Julie, Kelly, Laurie, Lili, Linda C., Linda M., Lynn, Pat, Sue

• Welcome & introductions
• Talked informally about the blended services training
• Timeline for implementing the single service desk:
  • Thode - January 2009
  • Innis - May 2009
  • Mills - September 2010
• Training for blended service begins for both Thode and Innis this month
• Training methods: presentations, meetings, demonstrations, hands-on activities, online tutorials, audio-visual materials, practice questions, job shadowing, guest speakers
• Timing: probably 1-2 sessions per week (sessions will be repeated to accommodate different staff schedules)
• Our objectives:
  • to provide lots of training before the single service desk begins operation
  • to provide lots of support once it begins e.g., initially you’ll observe trained research help staff members provide assistance; then you’ll provide assistance with trained research help staff present; then you’ll provide assistance on your own knowing that a trained staff member can be contacted immediately if required