Blended Services Training Programme

• Referral Guidelines Sept. 17, 2010
• Research Help Referral Process Flowchart

Blended Services Implementation

• Flow Charts
  • Flow Chart
  • Flow Chart Info Desk Model
  • Flow Chart Blended Service
  • Flow Chart Liaison Supported Model
• Reports
  • Blended Services Mills Report May 2008
  • BSIDG Tentative Report Nov. 2008
  • Thode & Innis Blended Service Feedback Report — Lynn Schneider, August 4, 2010
  • Thode Service and Staffing Model Review Group Final Report
• Blueprints and Desk Requirements
  • Thode Service Desk Plan Nov. 26 2008
  • Thode Service Desk Plan Revised Dec. 1 2008
  • Thode Service Desk Plan Revised Jan. 5 2009
  • Mills Service Desk Plan July 2010
  • Requirements for New Circ Service Area Thode
  • Key Requirements Thode Service Area
• Group Mandates
• Thode Blended Service Design and Implementation Group Mandate
• UL Services Training Team 2008-09 Mandate
• Thode Service and Staffing Model Review Group Mandate
• Bibliographies
• Blended Service Bibliography
• Blended Service and Competencies Bibliography
• Article Review
• Service Model
• New Service Delivery Model For The University Library
• Thode Service & Staffing Model Review
• Trzeciak Letter re Service Model Review
• Expectations, Competencies & Task Lists
• Competencies Comparison
• Blended Service Job Task List
• Expectations of UL Service Desk Staff August 19 2008 Final
• Thode Implementation Group Tool
• Brainstorm List
• Library Assistants Mentorship Draft
• Document Mining Presentation — Rebekah Schmidt, Nov. 19, 2008
• Document Mining Recommendations
• Training Module Comparison UWO McMaster
• Training Review Planning — Karen Nicholson
• Thode Training Feedback