Blended Services Training Programme

Recommended reading:
Murphy, B., Peterson, R. A., Vines, H., von Isenburg, M., Berney, E., James, R., Rodgriuez, M., & Thibodeau, P. (2008). Revolution at the library service desk. Medical Reference Services Quarterly, 27(4), 379-393.

Abstract
This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to “on call” status, technical services staff were added to the schedule, and core competencies and procedures were refined.

The tenth Blended Services Session will focus on Core Business Databases. Ines Perkovic, Liaison Librarian for Business, will provide an overview/demo of how to search some of our key business databases.  The session will be offered in two parts as follows:

PART I:
Date: Thursday, December 18, 2008
Time: 10:00 a.m. to 12 noon
Location: Mills Wong e-Classroom
Databases: Business Source Complete, Global Market Information Database & Factiva

PART II:
Date: Wednesday, January 14, 2009
Time: 3:15 p.m. to 5:00 pm
Location: Innis Library, Staff Office
Databases: Canadian Business Database, E-STAT & Economist Intelligence Unit (EIU)

Session Materials:

• Top Business Databases
• Core Business Databases by Information Type
• Part I: Core Business Databases Practice Questions
• Part I: Core Business Databases Practice Questions with Answers
• Part II: Core Business Database Practice Questions
• Part II: Core Business Databases Practices Questions with Answers